Dynamics 365 Contact Center AI Engineer Associate (AB-250) → Experience profiles

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Deploy Dynamics 365 Contact Center (15–20%)
2 Items
- 1.1
  Implement and deploy
- 1.2
  Manage users
Implement Channels (30–35%)
3 Items
Agents and AI Capabilities (10–15%)
2 Items
- 3.1
  Agent assist
- 3.2
  Voice agents
Work Distribution (10–15%)
2 Items
- 4.1
  Queues
- 4.2
  Basic and unified routing
Representative Experience (15–20%)
3 Items
Analytics (10–15%)
2 Items
- 6.1
  Supervisor experience
- 6.2
  Analytics and reporting

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