Curriculum
3 Sections
6 Lessons
12 Hours
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Service Desk Basics
2 Items
1.1
Queue and time management
1.2
Documentation
Troubleshooting and User Support
2 Items
2.1
Troubleshooting methods
2.2
Assisting end users
Computer Components and Security
2 Items
3.1
Managing computer components
3.2
Identifying security threats
Certified Support Technician – IT Support (100-140)
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