Curriculum
9 Sections
20 Lessons
36 Hours
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Core 1 – Mobile Devices (13%)
2 Items
1.1
Mobile device hardware and accessories
1.2
Mobile connectivity and configuration
Core 1 – Networking (23%)
3 Items
2.1
Networking fundamentals
2.2
Network devices and SOHO networks
2.3
Wireless and networking tools
Core 1 – Hardware (25%)
3 Items
3.1
Cables, connectors and storage
3.2
Motherboards, CPUs, RAM and power
3.3
Printers and peripherals
Core 1 – Virtualization and Cloud Computing (11%)
1 Item
4.1
Virtualization and cloud concepts
Core 1 – Hardware and Network Troubleshooting (28%)
3 Items
5.1
Troubleshooting methodology
5.2
Troubleshooting hardware and storage
5.3
Troubleshooting mobile devices, printers and networks
Core 2 – Operating Systems (28%)
2 Items
6.1
Windows installation and configuration
6.2
macOS and Linux
Core 2 – Security (28%)
2 Items
7.1
Security concepts and threats
7.2
Securing devices, users and data
Core 2 – Software Troubleshooting (23%)
2 Items
8.1
Troubleshooting Windows and applications
8.2
Troubleshooting security issues and mobile software
Core 2 – Operational Procedures (21%)
2 Items
9.1
Documentation, change management and backups
9.2
Safety, environment and professionalism
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