Overview
Curriculum
Instructor
FAQs
Learn to deploy Dynamics 365 Contact Center with AI and prepare for exam AB-250: Transforming Contact Center Experiences with AI in Dynamics 365.
What you'll learn
- Deploy Contact Center and manage users
- Configure digital and voice channels
- Configure agent assist and voice agents
- Configure queues and routing
- Configure the representative experience and analytics
Curriculum
- 6 Sections
- 14 Lessons
- 24 Hours
Expand all sectionsCollapse all sections
- Deploy Dynamics 365 Contact Center (15–20%)2 Items
- Implement Channels (30–35%)3 Items
- Agents and AI Capabilities (10–15%)2 Items
- Work Distribution (10–15%)2 Items
- Representative Experience (15–20%)3 Items
- Analytics (10–15%)2 Items
MohamedAli
0 Students2436 Courses
No. The exam fee is paid separately to Microsoft.
Yes. You can follow the lessons whenever it suits you.
Reviews
$100.00$50.00
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