A+

Start your IT career with CompTIA A+, the industry-recognized certification for IT support and help desk roles. The course covers both exams, Core 1 (220-1201) and Core 2 (220-1202), following the official exam objectives.

What you'll learn

• Install, configure and support mobile devices and PC hardware
• Set up and troubleshoot networks and network devices
• Understand virtualization and cloud computing basics
• Install and support Windows, macOS and Linux
• Apply security best practices for devices and users
• Troubleshoot hardware, network and software problems
• Follow professional IT support procedures

Course outline

1. Core 1 – Mobile Devices (13%)
   • Mobile device hardware and accessories
   • Mobile connectivity and configuration
2. Core 1 – Networking (23%)
   • Networking fundamentals
   • Network devices and SOHO networks
   • Wireless and networking tools
3. Core 1 – Hardware (25%)
   • Cables, connectors and storage
   • Motherboards, CPUs, RAM and power
   • Printers and peripherals
4. Core 1 – Virtualization and Cloud Computing (11%)
   • Virtualization and cloud concepts
5. Core 1 – Hardware and Network Troubleshooting (28%)
   • Troubleshooting methodology
   • Troubleshooting hardware and storage
   • Troubleshooting mobile devices, printers and networks
6. Core 2 – Operating Systems (28%)
   • Windows installation and configuration
   • macOS and Linux
7. Core 2 – Security (28%)
   • Security concepts and threats
   • Securing devices, users and data
8. Core 2 – Software Troubleshooting (23%)
   • Troubleshooting Windows and applications
   • Troubleshooting security issues and mobile software
9. Core 2 – Operational Procedures (21%)
   • Documentation, change management and backups
   • Safety, environment and professionalism